FAQs

In order to make a reservation at one of our incredible properties, we welcome guests to contact our reservation line, at 516-860-6528. We are available 24 hours a day, seven days a week. If, for some reason, your call is not answered, please leave a message, and a representative will respond as soon as possible. 
 
Additionally, guests may utilize convenient, online booking portals (AirBnB & HomeAway), which are available 24 hours a day, seven days a week. 
 
If you do make a reservation via online booking portal, a vacation specialist will contact you to confirm the details of your rental, as soon as possible. The reservation will be finalized by Four Seasons Getaways Management. Once approved, the reservation is subject to all terms, conditions, and policies, listed below. 

We encourage prospective renters to schedule a reservation whenever works best for them; however, the properties generally book quickly, so we advise prospective renters to take this into account during their search. With that said, previous guests of Four Seasons Getaways properties maintain priority booking status, in booking the same property, for the following year, upon availability. 

The main point of contact for the group (preferably a resident of New York State) is required to provide the following information: 

• First and last name 
• Home address 
• Mobile and/or home phone number 
• Number of adults/children staying at the property 
• Desired property (Estate, Inn, B&B) 
• Desired rental date 
• Price

Yes, please e-mail us at rentals@4sg.com to arrange a date and time that works best for you. However, if a property is occupied at the desired date and time, we cannot allow prospective renters on the property. 

Deposit schedules are contingent upon when the rental is booked, as follows: 
 
Scenario #1: If booked within 45 days of rental start date, the full deposit amount will be due immediately upon booking 
 
Scenario #2: If booked in the same calendar year, beyond 45 days from the rental start date, the deposit may be split into two payments; the first payment will be due upon booking, and the second payment will be due 45 days prior to the rental start date 
 
Scenario #3: If booked in the prior calendar year, the deposit may be split into two payments; the first payment will be due no later than 12/31 of the current calendar year, and the second payment will be due 45 days prior to the rental start date 
 
Scenario #4: If booked more than two years ahead of the rental start date, the deposit may be split into two payments; the first payment will be due no later than 12/31 of the current calendar year, and the second payment will be due 45 days prior to the rental start date 

Full payment for the rental is due 45 days prior to the rental start date. Once the final payment is received, and has cleared, the rental point of contact will receive an e-mail with an arrival guide, to help streamline the process, and answer any additional questions. 

The security deposit will be between $1,000 and $1,500, depending on the property, and number of days booked. 

The security deposit covers any damage that may be incurred to the property during your stay. After a rental party’s reservation has ended, an inspection will be done of the property; any damages will be deducted from the security deposit. 
 
Any remaining portion of the security deposit will be returned, along with a detailed list of damages, and costs incurred by us. If no damages or costs have been incurred, the security deposit will be returned within ten to fifteen days, following the final day of reservation, via check. 

Renters sometimes inquire if the cleaning fee may be waived, contingent upon a group cleaning the property, at the end of a stay. In order to maintain the utmost cleanliness for all of our guests, we mandate that our dedicated upkeep team thoroughly clean the property, following each booking. 
 
Given the vast size of some of the properties, the process is labor-intensive, and we hold ourselves to the highest standard of cleanliness.

Renters are responsible for promptly notifying Four Seasons Getaways, in these instances. Contingent upon severity and circumstance, renters may be subject to forfeiting part, or all, of the security deposit. 
 
Furthermore, if any cases of negligence are determined in these instances, renters may be responsible for any expenses incurred for repair.

Bookings and security deposits may be paid via check or credit card. We recommend paying via check, as no fees are associated with this option. All credit card payments will incur a 3.1% fee, for both the booking price, and security deposit; and a credit card form will need to be signed, as well. 

Should a renter decide to cancel a reservation; no refund will be provided. In exceptional cases (an act of God), or a death in the immediate family (with proper documentation), Four Seasons Getaways must be notified, in writing, via e-mail, and Four Seasons Getaways must provide a confirmation e-mail, in response. 

Travel Insurance is available to all guests. You may purchase travel insurance up to the final payment; however, coverage may be limited when insurance is purchased outside of the guidelines listed in the Description of Coverage. Once insurance is purchased, you have 10 days from the purchase date to cancel (provided you have not yet departed for your trip). After that date, the insurance is non-refundable. Please note, you must be able to travel at the time you purchase coverage. 

The cost of the insurance plan is 6.95% of the total rental cost, including all taxes and fees. Should you have questions about coverage you can call CSA Travel Protection at 866-999-4018, mention Plan Code 330CSA, or visit their website at www.vacationrentalinsurance.com.